How to ITM

New frontiers don’t have to be transformational. They can look and feel a lot like something we already know and love. Decades ago, ATMs transformed the way we do banking, and now, ITMs (Interactive Teller Machines) let you do even more.

ITMs allow you to receive personal assistance with your banking needs by video chatting with an MVB Team Member directly from the ITM console.

You may have never used an ITM before. We’ve ensured that our interface is intuitive, simple, and a little fun. Here’s how it works:

  1. Approach the ITM and tap the touch screen to begin service from the console.
  2. An MVB Team Member will appear on the screen to assist you with your transaction.

ITMs let you withdraw and deposit cash and checks, but your financial life extends way beyond just deposits and withdrawals. Even if the transaction seems simple, our live Team Members can expertly guide you through the products you hold with us, and advise you on how MVB can better serve you. And, it all happens in just a matter of minutes. 

Visit one our ITMs to receive assistance with making loan payments, cashing checks, asking questions about your account and more. It’s a truly full-service solution available at the tap of a finger.

If you would prefer to make transaction without a video chat, all of our ITMs can function as standard ATMs as well. Simply insert your debit or credit card and complete your transaction as usual.

ITMs are the future of how banks do business. As a fintech leader, we’re dedicated to equipping our clients with the most convenient solutions in digital banking technology. 

We’re excited to be bringing our clients this new innovation in banking service. Browse our locations page to find an ITM near you.

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