Coronavirus Information

Coronavirus (COVID-19)

For Team MVB, it’s important that we live our Purpose and Values every day. In trying times, we must all be adaptive. We trust each other to do the right thing. We always want to exhibit teamwork and respect, love and caring. We remain committed to meeting the financial needs of our clients and communities as a trusted partner.

Coronavirus Information

In the ever-changing Coronavirus (COVID-19) situation, we are here for you. Please continue to reach out to us for any of your banking needs. Together, we’ll get through this.

How can we help you?

If you are experiencing financial hardship related to related to Coronavirus (COVID-19), please reach out to your local banker so we can discuss how MVB can help. Call MVB’s Client Support Team at 844-MVB-BANK (682-2265) during regular business hours or email us at ClientSupport@MVBbanking.com.

For the latest information about COVID-19, please visit www.cdc.gov or your local health department website. For additional information about COVID-19 as it relates to your accounts or relationship with MVB, please review our Coronavirus Q&A.

COVID-19 Bill Pay Relief Hub

BillGO, a provider of bill pay and real-time payments systems, launched the COVID-19 Bill Pay Relief Hub, an interactive site that lists financial institutions and other companies offering payment relief to people impacted by COVID-19. Learn more here.

COVID‐19 Consumer Loan Payment Assistance Request 

Are you facing financial hardship due to COVID-19? MVB is offering a financial relief program available to all MVB consumer loan borrowers affected by the pandemic whose loan payments are less than 31 days past due. These programs are in place for existing clients with MVB auto loans, personal loans and loans secured by real estate.

Please complete and submit the COVID‐19 Consumer Loan Payment Assistance Request Form.

Information about Stimulus Checks

Our Client Support Team is receiving many inquiries about stimulus checks (or Economic Impact Payments). The IRS, through the U.S. Treasury Fiscal Service, began issuing as many of these payments as possible electronically with an effective date of April 15, 2020. Subsequent files will be sent weekly.

  • Here’s a link to track stimulus payments through the IRS. 
  • Here’s a link to an FAQ from the ICBA that includes answers on how and when these payments are being disbursed, along with other details.
  • Here’s a link to more official information from the U.S. Department of the Treasury.

Be Mindful of “Phishing” Attempts and Scams

Unfortunately, we expect the number of fraud and “phishing” attempts to increase because of this health event. Remember, MVB Bank will never call, email or text you to request your account information. If you believe you have received a fraudulent request from us, please notify our Client Support Team.

The Federal Trade Commission (FTC) offers these helpful tips for consumers on how to avoid Coronavirus scams.

MVB’s Commercial Lending Team wants to be sure our communities are aware of a new scam targeting businesses and alerting them by email that their SBA PPP loan has been processed. Scammers provide a link to click on to proceed with gathering additional information. Please remember that your financial institution will notify you about the status of your PPP Loan. If you receive anything outside of typical bank communication, please notify your local lender.

How is MVB Bank responding?

Our Executive Leadership Team continues to monitor ongoing developments related to COVID-19. Our top leaders feel so strongly about the importance of ensuring the health and safety of our Team and clients that they have mobilized a Pandemic Team. Every member of our Executive Leadership Team volunteered to be part of MVB’s Pandemic Team. The Pandemic Team meets daily and is working from MVB’s existing Pandemic Plan managed by Disaster Recovery/Business Continuity. The Pandemic Team has created a Risk Planning guide and also a Communication Plan.

All MVB banking center lobbies are temporarily closed, effective Friday, March 20. You can still conduct banking transactions with an MVB Team Member in real-time through our Interactive Teller Machines or by utilizing our drive-thrus. Locations of ITMs, ATMs and drive-thrus can be found on our Locations page. If you need immediate assistance, please call Client Support at 844-MVB-BANK during regular business hours. Telephone Banking is available 24/7 at (888)-263-9490. Digital Banking and the MVB Mobile App are other available self-service options.

Actions we have taken:

  • We have reached out to the companies that provide cleaning services to our facilities to ensure they are taking essential precautions.
  • We have educated Team MVB on the CDC’s personal hygiene recommendations.
  • We are following CDC guidelines for self-quarantine of Team Members who feel sick, who have visited a high-risk area or who live with someone who has visited a high-risk area.
  • We have a plan for communicating with our Team and valued clients.
  • We have suspended non-essential business travel and all airline travel until further notice.
  • We are strongly recommending restricting non-essential personal travel until further notice.
  • We have canceled in-person Team training events and meetings.
  • Team Members whose job responsibilities allow them to work remotely are doing so. We have also made plans for those Team Members who are unable to work remotely.
  • Our other banking center lobbies are open by appointment only. Drive-thru service is available where that is an option, along with ITMs and ATMs throughout our footprint.
  • Due to unprecedented market conditions, MVB has temporarily suspended accepting new HELOC applications. This does not affect applications that have already been submitted, and a banner stating this information has been posted on the HELOC landing page on our website.

Self-Service Options

Take Advantage of These Do-It-Yourself Banking Options

Clients are encouraged to take advantage of these channels to access your accounts anytime.

Have you tried these self-serve options? 

1. Digital Banking

  • Check your account balances, receive eStatements and explore other services
  • Make your bill payments electronically 
  • Chat with our MVB Client Support Team if you have questions or concerns
  • Transfer funds among your MVB accounts or to external accounts for free
  • See MVB Digital Banking

2. MVB Mobile App

  • Receive transaction details on-the-go
  • Deposit checks through your mobile device 
  • Chat with our MVB Client Support Team if you have questions or concerns
  • Download for iOS
  • Download for Android

3. ATMs

4. ITMs